On the job right now

The digital Mercedes-Benz rescue assistants.

On the job right now

The digital Mercedes-Benz rescue assistants.

Understanding the situation correctly for the fastest possible rescue.

Mercedes-Benz has developed its own digital rescue assistants in order to provide rescue crews with the best possible assistance at the scene of an accident. In an emergency, they provide clarity on all of the safety-related aspects of the vehicle – and thus provide life-saving assistance within seconds.

The digital Mercedes-Benz rescue assistants work together perfectly: The Rescue Sticker with QR code links directly to the right Rescue Card for each vehicle. The Rescue Assist App for smartphones and tablets contains both Rescue Cards and three-dimensional views of the vehicle – now also available offline in case no mobile phone reception is available at the scene of the accident.

All of this helps to ensure a clear understanding of the situation and saves valuable time in an emergency – when every second counts.

The Rescue Sticker

The Mercedes-Benz Rescue Sticker: Contributing to your safety. Available for all Mercedes-Benz and smart passenger cars manufactured from 1990.

The Rescue Sticker from Mercedes-Benz.

In an emergency it is vital to have the correct Rescue Card to hand quickly. This is why Mercedes-Benz was the first automotive manufacturer to develop the Rescue Sticker with QR code. The stickers are applied to the inside of the fuel filler flap and to the opposite B-pillar – two points of the vehicle which, according to statistics, remain largely undamaged in most accidents. Rescue crews scan the QR code on the sticker and can then directly access the right Rescue Card for the particular vehicle on their tablet or smartphone.

Every new vehicle from Mercedes-Benz Cars, Vans, Fuso and smart features two adhesive labels with QR codes on them - on the inside of the fuel filler flap and on the opposite B-pillar.

These accurately identify the vehicle, immediately provide important information about the vehicle and automatically link to the correct website with the vehicle-specific Rescue Card.

This information can save lives because, in an emergency, every action must be the right one and every second counts when rescuing people at the scene of an accident.

„Every vehicle has certain areas which we can't cut through without exposing the occupants or ourselves to risk. That's why we need access to this life-saving information from outside the vehicle. It saves us valuable time at the scene. Often, every second counts - and any extra assistance is precious.“

Oliver H., Fire Fighter. Speaking to Mercedes-Benz about the new Rescue Sticker.

Rescue Assist App

Quick and accurate assistance thanks to the new app for tablets and smartphones: In an emergency, rescue crews can directly access the right Rescue Card for the vehicle. The latest 3D views in virtual or augmented reality mode also give rescue crews a crucial understanding of the situation extremely quickly. You can obtain the Rescue Assist App free of charge here:

The Mercedes-BenzRescue Assist App

The Mercedes-BenzRescue Assist App provides important information quickly: Just scan the relevant QR code with the camera of a smartphone or tablet or select the vehicle via the selection menu of the app. The right Rescue Card then appears immediately. The Mercedes-BenzRescue Assist App contains all safety-related components such as the airbags, batteries, electrical and fuel lines as well as the tanks for fuel, oil and gas. On electric and hybrid vehicles, all high-voltage components are also clearly indicated.

Tablet view in VR mode

Active online and offline - Always up-to-date

Another benefit of the Mercedes-Benz Rescue Assist App is offline availability of all of the data it contains. After downloading and installing the app, no Internet access is needed to use it. If your smartphone or tablet with the app is connected to a wireless network and new rescue card data is available, the app data is updated automatically. This app is available in 24 languages for iOS and Android devices.

Tablet view in AR mode

The Rescue Card

We are setting new standards when it comes to safety: The Mercedes-Benz Rescue Cards contain all vehicle-specific diagrams with all rescue-related information. This gives rescue crews a crucial understanding of the situation - and speeds up the rescue of the vehicle occupants.

The Rescue Card is internationally recognized. It was developed by the ADAC (German Automobile Association) and VDA (German Association of the Automotive Industry) and facilitates the rescue of accident victims from a vehicle. It contains vehicle-specific diagrams with all the information relevant for rescue crews: the model, model series and year of manufacture, special features of the body and design details, the locations of the airbags and the battery, plus specific information on the alternative drive systems.

Reliable safety and protection systems are doubtless some of the most important items of equipment in modern vehicles. However, in an emergency, they can pose a great challenge to rescue crews. If any occupants are trapped in the vehicle after an accident, the rescue crew must first ascertain: Where can rescue shears and spreaders be used? Where are there any undeployed airbags, fuel tanks or electrical lines which could endanger the rescuers or the occupants? The Rescue Card provides this information, thus saving valuable time and lives during the rescue work.

You can obtain your Rescue Card directly from this page. Simply select the type of vehicle, the model and the model series – and the specific Rescue Card will be immediately available to download.

You can find the correct Rescue Card here.

Select your vehicle here and you will be taken directly to the appropriate Rescue Card.

Daimler AG
Mercedesstrasse 137
70327 Stuttgart
Phone: +49 711 17 - 0
Email: dialog@daimler.com

represented by the Board of Management:
Dieter Zetsche (Chairman), Martin Daum, Renata Jungo Brüngger, Ola Källenius, Wilfried Porth, Britta Seeger, Hubertus Troska, Bodo Uebber

Chairman of the Supervisory Board: Manfred Bischoff

Commercial Register at the Stuttgart district court, no. HRB 19360
VAT ID no.: DE 81 25 26 315

Insurance broker register (www.vermittlerregister.info): register no. D-N5VM-4IM0N-23

Permission without licence according to § 34d para. 3 GewO, supervisory authority: Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Commerce and Industry, Jägerstr. 30, 70174 Stuttgart

Professional title: insurance representative with authorisation in accordance with § 34d para.3 GewO; Federal Republic of Germany

Professional regulations:
- § 34d Trade Regulation Act
- §§ 59 - 68 Insurance Contract Act

The professional regulations can be consulted and called up via the homepage www.gesetze-im-internet.de operated by the Federal Ministry of Justice and juris GmbH.


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Controller within the meaning of the General Data Protection Regulation (“GDPR”) is:

Daimler AG
Mercedesstrasse 137
70327 Stuttgart
Phone: +49 711 17 - 0

Email: dialog@daimler.com

Represented by the Board of Management:
Dieter Zetsche (Chairman), Martin Daum, Renata Jungo Brüngger, Ola Källenius, Wilfried Porth, Britta Seeger, Hubertus Troska, Bodo Uebber

Chairman of the Supervisory Board: Manfred Bischoff


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We are pleased about your visit on our web pages and your interest in our offers. The protection of your personal data is an important concern for us. In these Privacy Statement we explain how we collect your personal data, what we do with it, for what purposes and on what legal basis this is done, and which rights and claims are associated with it for you. In addition, we refer to the Daimler Data Protection Policy:    

Daimler Data Protection Policy.

Our Privacy Statement for the use of our websites and the Data Protection Policy of Daimler AG do not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please check the websites of these providers for their data protection regulations.

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3. Purposes of use

We use the personal data collected when you visit our website in order to operate it in the most convenient manner for your use and to protect our IT systems from attacks and other illegal activities.

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4. Transfer of personal data to third parties; social plug-ins

  • Our websites may also contain offers of third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).  
  • When we use social plug-ins on our websites from social networks such as Facebook, Twitter and Google+, we integrate them as follows:

When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.

If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot associate a visit to other Daimler websites until you have activated an existing social plug-in.

When you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed sole-ly by the privacy policies of that network.  

The social plug-in remains active until you deactivate it or delete your cookies.

  • If you click on the link to an offer or activate a social plug-in, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union ("EU"), may not guarantee an "adequate level of protection" for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.

5. Security

We use technical and organisational security measures to protect your data managed by us against manipulation, loss, destruction and against access by unauthorised persons. We are constantly improving our security measures in line with technological developments.

6. Legal bases of processing

  • Insofar as you have given us your consent for the processing of your personal data, that consent is the legal basis for the processing (Art. 6 para. 1 letter a GDPR).
  • For the processing of personal data for the purposes of initiating or fulfilling a contract with you, Art. 6 para. 1 letter b GDPR is the legal basis.
  • Insofar as the processing of your personal data is necessary for the fulfilment of our legal obligations (e.g. for the retention of data), we are authorized to do so pursuant to Art. 6 para. 1 letter c GDPR.
  • In addition, we process personal data for the purposes of safeguarding our legitimate interests and the legitimate interests of third parties pursuant to Art. 6 para. 1 letter f GDPR. Maintaining the functionality of our IT systems, marketing our own and third-party products and services as well as documenting business contacts as required by law are such legitimate interests.  

7. Deletion of your personal data

Your IP address and the name of your Internet service provider, which we only store for security reasons, will be deleted after seven days. Otherwise, we delete your personal data as soon as the purpose for which we have collected and processed the data ceases to apply. Beyond this point in time, data is only stored if this is required by the laws, regulations or other legal provisions of the European Union or of a member state of the European Union to which we are subject.

8. Rights of the data subject

  • As a data subject, you have the right of access (Art. 15 GDPR), right to rectification (Art. 16 GDPR), right to erasure (Art. 17 GDPR), right to restriction of processing (Art. 18 GDPR) and right to data portability (Art. 20 GDPR).
  • If you have consented to the processing of your personal data by us, you have the right to revoke your consent at any time. The legality of processing your personal data before revocation remains unaffected. We may further process such data pursuant to another applicable legal basis, e.g. for the fulfilment of our legal obligations (cf. section "Legal bases of processing").
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    You have the right to object at any time to the processing of your personal data pursuant to Art. 6 para. 1 letter e GDPR (data processing in the public interest) or Art. 6 para. 1 letter f GDPR (data processing on the basis of a balance of interests) on grounds relating to your particular situation. If you object, we will only process your personal data if we can prove compelling legitimate reasons that outweigh your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
  • We ask you to address your claims or declarations to the following contact address if possible: kundenrechte@daimler.com
  • If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR).

9.Central Access Service of Daimler AG

With the central access service of Daimler AG you can register for all websites and applications of Daimler Group and its brands that are connected to that service. The terms and conditions of use of the central access service of Daimler AG can be called up under the following link:

Terms of Use of the Central Access Service of Daimler AG

10. Cookies

Information on the cookies we use and their functions can be found in our Cookie Statement.

Effective: May 2018


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Our Internet sites also contain links to external websites. Please note that we have no control over the design and content of such linked sites. We therefore cannot vouch for the currentness, correctness, completeness or quality of the information presented on these sites. In view of this, we hereby disassociate ourselves from all content found on these websites. This declaration applies to all links to external pages on our website and to the contents thereof.

Editorial staff

Thomas G. Weber
Mercedes-Benz Global Service & Parts, Daimler AG