Provider.
Mercedes‑Benz AG
Mercedesstraße 120
D-70372 Stuttgart
Germany
Queries about the content of this website can be sent to any of the contacts listed. You can address your query in English or your national language.
Ola Källenius, Chairman; Jörg Burzer, Mathias Geisen, Olaf Schick, Michael Schiebe, Britta Seeger, Oliver Thöne, Harald Wilhelm
Chairman of the Supervisory Board: Martin Bruderмüller
Commercial Register at the Stuttgart Local Court, HRB 762873
VAT Registration Number: DE 321281763
Cookies
Statement on the use of cookies
We use cookies and similar software tools such as HTML5 Storage or Local Shared Objects (together "cookies") to identify your interests and particularly popular areas of our websites and use this information to improve the design of our websites and make them even more user-friendly.
1. Functions and use of cookies
- Cookies are small files that are placed on your desktop, notebook or mobile device by a website you visit. From this we can, for example, recognize whether there has already been a connection between your device and our websites, or which language or other settings you prefer. Cookies may also contain personal data.
- By using our websites, you agree to the use of cookies.
You can also visit our website without consenting to the use of cookies. This means that you can refuse such use and delete cookies at any time by making the appropriate settings on your device. This is done as follows:
- Most browsers are pre-set to automatically accept cookies. You can change this setting by activating the setting *do not accept cookies* in your browser.
- You can delete existing cookies at any time. You can find out how this works in detail in the instructions of your browser or device manufacturer.
- For information on deactivating Local Shared Objects, see the following link:
Information on deactivating Local Shared Objects
- Like the use of cookies, their rejection or deletion is also linked to the device used and also to the browser used in each case. You must therefore reject or delete the cookies separately for each of your devices and, if you use several browsers, also for each browser.
- If you decide against the use of cookies, it is possible that not all functions of our websites are available to you or that individual functions are only available to you to a limited extent.
- We categorize cookies as follows:
Essential cookies (type 1)
These cookies are absolutely necessary for the functions of the web pages. Without these cookies we would not be able to offer you services such as the vehicle configurator, for example.
Functional cookies (type 2)
These cookies facilitate the operation and improve the functions of the web pages. For example, we store your language settings in functional cookies.
Performance cookies (Type 3)
These cookies collect information about how you use our website. This enables us to identify which parts of our Internet offer are particularly popular and thus improve our offer for you. Please also read the section "Analysis of usage data".
Third-party cookies (type 4)
These cookies are set by third parties, e.g. social networks such as Facebook, Twitter and Google+, whose content you can integrate via the "social plug-ins" offered on our websites. For more information on the use and function of the social plug-ins, please refer to section 4 of our Privacy Statement.
Controller within the meaning of the General Data Protection Regulation (“GDPR”) is:
Mercedes-Benz AG
Mercedesstraße 120
70372 Stuttgart
Germany
Email: dialog.mb@mercedes-benz.com
Data Protection Officer:
Mercedes-Benz AG
Chief Officer Corporate Data Protection
HPC E600
70546 Stuttgart
Germany
E-Mail: data.protection@mercedes-benz.com
1. Data protection
We are pleased about your visit on our web pages and your interest in our offers. The protection of your personal data is an important concern for us. In these Privacy Statement we explain how we collect your personal data, what we do with it, for what purposes and on what legal basis this is done, and which rights and claims are associated with it for you. In addition, we refer to the Mercedes-Benz AG Data Protection Policy:
Mercedes-Benz AG Data Protection Policy
Our Privacy Statement for the use of our websites and the Data Protection Policy of Mercedes-Benz AG do not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please check the websites of these providers for their data protection regulations.
2. Collection and processing of your personal data
- When you visit our website, we store certain information about the browser and operating system you use, the date and time of your visit, the access status (e.g. whether you were able to access a website or received an error message), the use of website functions, the search terms you may have entered, the frequency with which you access individual websites, the designation of files accessed, the amount of data transferred, the website from which you accessed our websites and the website which you visit from our websites, either by clicking on links on our websites or by entering a do-main directly in the input field of the same tab (or the same window) of your browser in which you opened our websites. We also store your IP ad-dress and the name of your Internet service provider for seven days for security reasons, in particular to prevent and detect attacks on our websites or attempts at fraud.
- We only store other personal data if you provide this data, e.g. as part of a registration, a contact form, a survey, a price competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions (further information on this can be found below in the section "Legal basis of processing").
- You are not legally or contractually obliged to make available your personal data. However, it is possible that certain functions of our websites depend on the availability of personal data. If you do not make available personal data in these cases, this may result in functions not being available or only being available to a limited extent.
3. Purposes of use
- We use the personal data collected when you visit our website in order to operate it in the most convenient manner for your use and to protect our IT systems from attacks and other illegal activities.
- If you provide us with further personal data, e.g. within the scope of a registration, a contact form, a survey, a price competition or for the execution of a contract, we use this data for the purposes mentioned, for the purposes of customer administration and - if necessary - for the purposes of processing and accounting of any business transactions, in each case to the extent required for this.
4. Transfer of personal data to third parties; social plug-ins
- Our websites may also contain offers of third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).
- When we use social plug-ins on our websites from social networks such as Facebook, Twitter and Google+, we integrate them as follows:
When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.
If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot associate a visit to other Mercedes-Benz AG websites until you have activated an existing social plug-in.
When you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed sole-ly by the privacy policies of that network.
The social plug-in remains active until you deactivate it or delete your cookies.
Cookie-Statement
- If you click on the link to an offer or activate a social plug-in, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union ("EU"), may not guarantee an "adequate level of protection" for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.
5. Analysis of usage data; use of analysis tools
- We would like to tailor the content of our websites as precisely as possible to your interests and in this way improve our offer for you. In order to identify usage preferences and particularly popular areas of the websites, we use the following analysis tool(s): Google Analytics.
- When using these analysis tools, data may be transferred to servers located in the USA and processed there. Please note the following: In the USA, the European Union considers that there is no "adequate level of protection" for the processing of personal data in accordance with EU standards. However, this level of protection can be replaced for individual companies by certification according to the so-called "EU-U.S. Privacy Shield".
- If you do not want us to collect and analyze information about your visit to our website using the analysis tools mentioned above, you can object to this at any time with effect for the future ("opt-out").
We implement your objection by setting an opt-out cookie in your browser. This cookie is only used to associate your objection. Please note that for technical reasons, an opt-out cookie only works in the browser in which it was set. If you delete the cookies or use a different browser or device, please opt-out again.
- Below you will find information on the providers of the analysis tools we use and the respective opt-out options:
Google Inc. (“Google“):
Google is certified according to the EU-U.S. Privacy Shield.
You can prevent the transfer of your data and its collection and processing by Google. Google informs about this via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
6. Security
We use technical and organisational security measures to protect your data managed by us against manipulation, loss, destruction and against access by unauthorised persons. We are constantly improving our security measures in line with technological developments.
7. Legal bases of processing
- Insofar as you have given us your consent for the processing of your personal data, that consent is the legal basis for the processing (Art. 6 para. 1 letter a GDPR).
- For the processing of personal data for the purposes of initiating or fulfilling a contract with you, Art. 6 para. 1 letter b GDPR is the legal basis.
- Insofar as the processing of your personal data is necessary for the fulfilment of our legal obligations (e.g. for the retention of data), we are authorized to do so pursuant to Art. 6 para. 1 letter c GDPR.
- In addition, we process personal data for the purposes of safeguarding our legitimate interests and the legitimate interests of third parties pursuant to Art. 6 para. 1 letter f GDPR. Maintaining the functionality of our IT systems, marketing our own and third-party products and services as well as documenting business contacts as required by law are such legitimate interests.
8. Deletion of your personal data
Your IP address and the name of your Internet service provider, which we only store for security reasons, will be deleted after seven days. Otherwise, we delete your personal data as soon as the purpose for which we have collected and processed the data ceases to apply. Beyond this point in time, data is only stored if this is required by the laws, regulations or other legal provisions of the European Union or of a member state of the European Union to which we are subject.
9. Rights of the data subject
- As a data subject, you have the right of access (Art. 15 GDPR), right to rectification (Art. 16 GDPR), right to erasure (Art. 17 GDPR), right to restriction of processing (Art. 18 GDPR) and right to data portability (Art. 20 GDPR).
- If you have consented to the processing of your personal data by us, you have the right to revoke your consent at any time. The legality of processing your personal data before revocation remains unaffected. We may further process such data pursuant to another applicable legal basis, e.g. for the fulfilment of our legal obligations (cf. section "Legal bases of processing").
- Right to object
You have the right to object at any time to the processing of your personal data pursuant to Art. 6 para. 1 letter e GDPR (data processing in the public interest) or Art. 6 para. 1 letter f GDPR (data processing on the basis of a balance of interests) on grounds relating to your particular situation. If you object, we will only process your personal data if we can prove compelling legitimate reasons that outweigh your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
- We ask you to address your claims or declarations to the following contact address if possible: kundenrechte@mercedes-benz.com
- If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR).
10. Newsletter
If you subscribe to a newsletter offered on our website, the data provided in the newsletter subscription will only be used for sending the newsletter, unless you agree to further use. You can unsubscribe at any time using the unsubscribe option provided in the newsletter.
11. Central Access Service of Mercedes-Benz AG
With the central access service of Mercedes-Benz AG you can register for all websites and applications of Mercedes-Benz Group and its brands that are connected to that service. The terms and conditions of use of the central access service of Mercedes-Benz AG can be called up under the following link:
Terms of Use of the Central Access Service of Mercedes-Benz AG
12. Cookies
Information on the cookies we use and their functions can be found in our Cookie Statement.
Cookie-Statement
Status: October 2019
Legal Information.
For the website rk.mb-qr.com.
Copyright
Copyright 2003-2020 Mercedes‑Benz AG. All rights reserved. Text, images, graphics, audio files, video files and animation files, as well as their arrangement, are all subject to copyright and other intellectual property protection laws. These objects may not be copied for commercial use or distribution, nor may these objects be modified or reposted to other websites. Some Mercedes‑Benz Group AG internet pages also contain material that is subject to the copyright rights of their providers.
Intellectual Property
The intellectual property (particularly copyright, trademark rights, name rights and patent rights) of the Mercedes-Benz Group or third parties must be respected when using this website. Accessing the website does not grant any license or usage rights for the respective intellectual property of the Mercedes-Benz Group or third parties.
Products and Prices
Changes may have been made to products and services since the copy deadline for individual pages. The manufacturer reserves the right to make changes to the design, form, color, and product specification or service scope during the delivery period, provided these changes or variations can be deemed reasonable with respect to the customer while taking into account the interests of Mercedes‑Benz Group AG. The illustrations may show accessories, items of special equipment or other features which are not part of the standard specification or service scope. For technical reasons, colors may differ slightly from those shown on the website. Individual pages may contain models and services which are not available in certain countries. Information given regarding statutory regulations, legal requirements and taxation applies only to the Federal Republic of Germany. Unless stated otherwise in our Terms & Conditions of Sale and Delivery, the prices as valid on the day of delivery shall apply. For our authorized contract partners, the prices given are non-binding recommended retail prices. Please consult a company-owned sales and service outlet or an authorized contract partner for final details.
Trademarks
Unless otherwise specified, all of the trademarks named on Mercedes‑Benz Group AG internet pages are legally protected Mercedes‑Benz Group AG trademarks. This applies in particular to model names, as well as all of the Company’s logos and emblems.
License Rights
Mercedes‑Benz Group AG wishes to provide you with an innovative and informative internet program. We hope that you enjoy viewing the design and layout of the site as much as we enjoyed creating them. We would however ask that you understand Mercedes‑Benz Group AG’s need to protect its intellectual property, including patents, trademarks and copyrights, and that these internet pages can grant no license rights of any kind to the intellectual property of Mercedes‑Benz Group AG.
Information regarding Forward-Looking Statements
Internet pages, Investor Relations releases, Annual and Interim reports, outlooks, presentations, audio and video transmissions of events (live or recorded), and other documents on this website include forward-looking statements that reflect management’s current views with respect to future developments. Words such as “anticipate”, “assume”, “believe”, “estimate”, “expect”, “intend”, “can/could/may”, “plan”, “project”, “should” and similar expressions indicate forward-looking statements of this kind. Such statements are susceptible to risks and uncertainties. Examples of this include: an economic downturn in Europe or North America; changes to currency exchange rates, interest rates, and commodity prices; competitor product launches; increased sales incentives; the successful implementation of the new business model for smart; as well as a decline in the resale price of used vehicles. If any of these or other risks and uncertainties occur (some of which are described under the heading “Risk Report” in Mercedes‑Benz Group AG’s most recent Annual Report and under the heading “Risk Factors” in Mercedes‑Benz Group AG’s most recent Annual Report on Form 20-F filed with the US Securities and Exchange Commission), or if the assumptions underlying any of these statements prove incorrect, then actual results may be materially different from those expressed or implied by such statements. We do not intend or assume any obligation to update these forward-looking statements since they are based solely on the circumstances at the date of publication.
Information pursuant to Section 36 of the German Act on Alternative Dispute Resolution in Consumer Matters (Verbraucherstreitbeilegungsgesetz – VSBG)
Mercedes‑Benz Group AG will not participate in dispute resolution proceedings before a consumer arbitration board under the German Act on Alternative Dispute Resolution in Consumer Matters (VSBG) and is also not required to do so.
Liability
The information and descriptions on these pages do not represent any assurance or warranty of any kind, either expressed or implied. In particular they do not represent any implied assurance or warranty concerning the condition, the merchantability, fitness for any particular purpose or non-infringement of laws and patents.
Our internet pages also contain links to external sites. Please note that we have no control over the design and content of such linked sites. We therefore cannot vouch for the currentness, correctness, completeness or quality of the information presented on these sites. In view of this, we hereby disassociate ourselves from all content found on these sites. This declaration applies to all links to external pages on our internet pages and to the contents thereof.
Information regarding Online Dispute Resolution
The European Commission created an internet platform for Online Dispute Resolution (the „ODR Platform“). The ODR Platform serves as a point of contact for out-of-court resolution of disputes concerning contractual obligations arising from online purchase contracts. You can access the ODR Platform using the following link:
http://ec.europa.eu/consumers/odr
