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Mercedes-Benz Citan Model 415 Tourer, as of 2012

Airbag
Gas generator
Seat belt tensioner
Gas-filled strut
Fuel tank
Restraint systems control unit
12 V Battery

Note: Please see our emergency response guide for more information

Provider

Mercedes-Benz AG
Mercedesstraße 120
70372 Stuttgart
Phone no.: +49 (0)711 170
Email: dialog.mb@mercedes-benz.com

represented by the Board of Management:
Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Harald Wilhelm, Markus Schäfer, Britta Seeger, Hubertus Troska

Chairman of the Supervisory Board: Martin Brudermüller

Commercial Register at Stuttgart Local Court, No. HRB 762873
VAT ID No.: DE 32 12 81 763

Insurance brokers register (www.vermittlerregister.info): Register no. D-N5VM-4IM0N-23

License exemption pursuant to Section 34d ( 3) GewO (Trade, Commerce and Industry Regulation Act), Supervisory Authority: Stuttgart Chamber of Industry and Commerce, Jägerstrasse 30, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Industry and Commerce, Jägerstrasse 30, 70174 Stuttgart

Job title: Insurance broker licensed under section 34d (3) GewO; Federal Republic of Germany

Professional regulations:
- § 34d Trade, Commerce and Industry Regulation Act
- §§ 59 - 68 Insurance Contract Act
- Insurance Mediation Ordinance

The professional regulations can be viewed at and downloaded from the www.gesetze-im-internet.de website, which is operated by the German Federal Ministry of Justice and juris GmbH.

Provider: Financial Services

Publisher:
Mercedes-Benz Bank AG
Siemensstraße 7
70469 Stuttgart

Phone no.: 0711 2574-0
Fax no.: 0711 2574-8005

Email: kundenservice@mercedes-benz-bank.com

Competent Supervisory Authorities:

Bundesanstalt für Finanzdienstleistungsaufsicht
(Federal Financial Supervisory Authority)
Graurheindorfer Straße 108, 53117 Bonn
and
Marie-Curie-Str. 24-28, 60439 Frankfurt a.M.

European Central Bank
Sonnemannstr. 20, 60314 Frankfurt a.M.

Mercedes-Benz Bank AG, Stuttgart, registered in the Commercial Register at the Stuttgart Local Court of Stuttgart under
No. HRB : 22 937
VAT ID No.: DE-811 120 989
BIC: MEBEDE6SDCB

Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC/SWIFT: DRESDEFF600

Insurance brokers register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10
License pursuant to § 34d (1) Trade, Commerce and Industry Regulation Act (GewO), Supervisory Authority: Stuttgart Chamber of Industry and Commerce, Jägerstrasse 30, www.ihk-stuttgart.de

Member of the Stuttgart Chamber of Industry and Commerce, Jägerstrasse 30, 70174 Stuttgart

Job title: Insurance broker licensed pursuant to § 34d (1) GewO; Federal Republic of Germany

Professional regulations:
- § 34d Trade, Commerce and Industry Regulation Act
- §§ 59 - 68 Insurance Contract Act
- Insurance Mediation Ordinance

The professional regulations can be viewed at and downloaded from the www.gesetze-im-internet.de website, which is operated by the German Federal Ministry of Justice and juris GmbH.

Responsible and authorized representatives:

Board of Management: Franz Reiner (Chairman), Andreas Berndt, Andree Ohmstedt, Benedikt Schell, Marc Voss-Stadler

Chairman of the Supervisory Board: Klaus Entenmann

Consumer arbitration: Mercedes-Benz Bank AG participates in the dispute arbitration process of the consumer arbitration office "Ombudsman of the Private Banks" (www.bankenombudsmann.de). There, the consumer has the possibility to call the ombudsam of the private banks for settlement of a dispute. Further details are regulated in the Rules of Procedure for the Settlement of Customer Complaints in the German Banking Sector, which is available in the internet under www.bankenverband.de. The complaint must be sent in text form (e.g. by letter, fax or email) to the customer complaints office at the Federal Association of German Banks, Bundesverband deutscher Banken e.V., Postfach 040307, 10062 Berlin, Fax: (030) 1663-3169, email: ombudsmann@bdb.de.

_____________________________________________________

Mercedes-Benz Leasing GmbH

Siemensstraße 7
70469 Stuttgart

Phone no.: 0711 2574-0
Fax no.: 0711 2574-8005

Email: kundenservice@mercedes-benz-bank.com

Competent Supervisory Authorities:
Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Straße 108,
53117 Bonn
and
Marie-Curie-Str. 24-28,
60439 Frankfurt a.M.

European Central Bank
Sonnemannstr. 20,
60314 Frankfurt a.M.

Responsible and authorized representatives:

Board of Management:
Franz Reiner, Andreas Berndt, Andree Ohmstedt, Benedikt Schell, Marc Voss-Stadler

Court of Registry Stuttgart HRB 3913
VAT ID No.: DE 811 121 012
IBAN: DE14600800000907177500
BIC/SWIFT: DRESDEFF600

Consumer arbitration

Mercedes-Benz Leasing GmbH is neither obligated nor willing to participate in dispute settlement proceedings before arbitration bodies.

_____________________________________________________

Contact:

Service phone for private customers: Leasing/Financing/Insurance
Phone no.: 0681 96595010
Fax no.: 0681 96595015

Service phone for commercial customers: Leasing/Financing/Insurance
Phone no.: 030 868755755
Fax no.: 030 868755756

Monday – Friday: 8:00 a.m. -8:00 p.m.
Saturday: 8:00 a.m.-4: p.m.

Cookies

Statement on the use of cookies

We use cookies and similar software tools such as HTML5 Storage or Local Shared Objects (together "cookies") to identify your interests and particularly popular areas of our websites and use this information to improve the design of our websites and make them even more user-friendly.

1. Functions and use of cookies

Cookies are small files that are placed on your desktop, notebook or mobile device by a website you visit. From this we can, for example, recognize whether there has already been a connection between your device and our websites, or which language or other settings you prefer. Cookies may also contain personal data.
By using our websites, you agree to the use of cookies.
You can also visit our website without consenting to the use of cookies. This means that you can refuse such use and delete cookies at any time by making the appropriate settings on your device. This is done as follows:
Most browsers are pre-set to automatically accept cookies. You can change this setting by activating the setting *do not accept cookies* in your browser.
You can delete existing cookies at any time. You can find out how this works in detail in the instructions of your browser or device manufacturer.
For information on deactivating Local Shared Objects, see the following link:
Information on deactivating Local Shared Objects
Like the use of cookies, their rejection or deletion is also linked to the device used and also to the browser used in each case. You must therefore reject or delete the cookies separately for each of your devices and, if you use several browsers, also for each browser.
If you decide against the use of cookies, it is possible that not all functions of our websites are available to you or that individual functions are only available to you to a limited extent.
We categorize cookies as follows:

Essential cookies (type 1)
These cookies are absolutely necessary for the functions of the web pages. Without these cookies we would not be able to offer you services such as the vehicle configurator, for example.

Functional cookies (type 2)
These cookies facilitate the operation and improve the functions of the web pages. For example, we store your language settings in functional cookies.

Performance cookies (Type 3)
These cookies collect information about how you use our website. This enables us to identify which parts of our Internet offer are particularly popular and thus improve our offer for you. Please also read the section "Analysis of usage data".

Third-party cookies (type 4)
These cookies are set by third parties, e.g. social networks such as Facebook, Twitter and Google+, whose content you can integrate via the "social plug-ins" offered on our websites. For more information on the use and function of the social plug-ins, please refer to section 4 of our Privacy Statement.

Controller within the meaning of the General Data Protection Regulation (“GDPR”) is:

Mercedes-Benz AG
Mercedesstraße 120
70372 Stuttgart
Germany
Email: dialog.mb@mercedes-benz.com

Data Protection Officer:

Mercedes-Benz AG
Chief Officer Corporate Data Protection
HPC E600
70546 Stuttgart
Germany
E-Mail: data.protection@mercedes-benz.com

1. Data protection

We are pleased about your visit on our web pages and your interest in our offers. The protection of your personal data is an important concern for us. In these Privacy Statement we explain how we collect your personal data, what we do with it, for what purposes and on what legal basis this is done, and which rights and claims are associated with it for you. In addition, we refer to the Mercedes-Benz AG Data Protection Policy:

Mercedes-Benz AG Data Protection Policy

Our Privacy Statement for the use of our websites and the Data Protection Policy of Mercedes-Benz AG do not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please check the websites of these providers for their data protection regulations.

2. Collection and processing of your personal data

When you visit our website, we store certain information about the browser and operating system you use, the date and time of your visit, the access status (e.g. whether you were able to access a website or received an error message), the use of website functions, the search terms you may have entered, the frequency with which you access individual websites, the designation of files accessed, the amount of data transferred, the website from which you accessed our websites and the website which you visit from our websites, either by clicking on links on our websites or by entering a do-main directly in the input field of the same tab (or the same window) of your browser in which you opened our websites. We also store your IP ad-dress and the name of your Internet service provider for seven days for security reasons, in particular to prevent and detect attacks on our websites or attempts at fraud.
We only store other personal data if you provide this data, e.g. as part of a registration, a contact form, a survey, a price competition or for the execution of a contract, and even in these cases only insofar as this is permitted to us on the basis of a consent given by you or in accordance with the applicable legal provisions (further information on this can be found below in the section "Legal basis of processing").
You are not legally or contractually obliged to make available your personal data. However, it is possible that certain functions of our websites depend on the availability of personal data. If you do not make available personal data in these cases, this may result in functions not being available or only being available to a limited extent.

3. Purposes of use

We use the personal data collected when you visit our website in order to operate it in the most convenient manner for your use and to protect our IT systems from attacks and other illegal activities.
If you provide us with further personal data, e.g. within the scope of a registration, a contact form, a survey, a price competition or for the execution of a contract, we use this data for the purposes mentioned, for the purposes of customer administration and - if necessary - for the purposes of processing and accounting of any business transactions, in each case to the extent required for this.

4. Transfer of personal data to third parties; social plug-ins

Our websites may also contain offers of third parties. If you click on such an offer, we transfer data to the respective provider to the required extent (e.g. information that you have found this offer with us and, if applicable, further information that you have already provided on our websites for this purpose).
When we use social plug-ins on our websites from social networks such as Facebook, Twitter and Google+, we integrate them as follows:

When you visit our websites, the social plug-ins are deactivated, i.e. no data is transmitted to the operators of these networks. If you want to use one of the networks, click on the respective social plug-in to establish a direct connection to the server of the respective network.

If you have a user account on the network and are logged in when you activate the social plug-in, the network can associate your visit to our websites with your user account. If you want to avoid this, please log out of the network before activating the social plug-in. A social network cannot associate a visit to other Mercedes-Benz AG websites until you have activated an existing social plug-in.

When you activate a social plug-in, the network transfers the content that becomes available directly to your browser, which integrates it into our websites. In this situation, data transmissions can also take place that are initiated and controlled by the respective social network. Your connection to a social network, the data transfers taking place between the network and your system, and your interactions on that platform are governed sole-ly by the privacy policies of that network.

The social plug-in remains active until you deactivate it or delete your cookies.

Cookie-Statement
If you click on the link to an offer or activate a social plug-in, personal data may reach providers in countries outside the European Economic Area that, from the point of view of the European Union ("EU"), may not guarantee an "adequate level of protection" for the processing of personal data in accordance with EU standards. Please remember this fact before clicking on a link or activating a social plug-in and thereby triggering a transfer of your data.

5. Analysis of usage data; use of analysis tools

We would like to tailor the content of our websites as precisely as possible to your interests and in this way improve our offer for you. In order to identify usage preferences and particularly popular areas of the websites, we use the following analysis tool(s): Google Analytics.
When using these analysis tools, data may be transferred to servers located in the USA and processed there. Please note the following: In the USA, the European Union considers that there is no "adequate level of protection" for the processing of personal data in accordance with EU standards. However, this level of protection can be replaced for individual companies by certification according to the so-called "EU-U.S. Privacy Shield".
If you do not want us to collect and analyze information about your visit to our website using the analysis tools mentioned above, you can object to this at any time with effect for the future ("opt-out").

We implement your objection by setting an opt-out cookie in your browser. This cookie is only used to associate your objection. Please note that for technical reasons, an opt-out cookie only works in the browser in which it was set. If you delete the cookies or use a different browser or device, please opt-out again.
Below you will find information on the providers of the analysis tools we use and the respective opt-out options:

Google Inc. (“Google“):
Google is certified according to the EU-U.S. Privacy Shield.
You can prevent the transfer of your data and its collection and processing by Google. Google informs about this via the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

6. Security

We use technical and organisational security measures to protect your data managed by us against manipulation, loss, destruction and against access by unauthorised persons. We are constantly improving our security measures in line with technological developments.

7. Legal bases of processing

Insofar as you have given us your consent for the processing of your personal data, that consent is the legal basis for the processing (Art. 6 para. 1 letter a GDPR).
For the processing of personal data for the purposes of initiating or fulfilling a contract with you, Art. 6 para. 1 letter b GDPR is the legal basis.
Insofar as the processing of your personal data is necessary for the fulfilment of our legal obligations (e.g. for the retention of data), we are authorized to do so pursuant to Art. 6 para. 1 letter c GDPR.
In addition, we process personal data for the purposes of safeguarding our legitimate interests and the legitimate interests of third parties pursuant to Art. 6 para. 1 letter f GDPR. Maintaining the functionality of our IT systems, marketing our own and third-party products and services as well as documenting business contacts as required by law are such legitimate interests.

8. Deletion of your personal data

Your IP address and the name of your Internet service provider, which we only store for security reasons, will be deleted after seven days. Otherwise, we delete your personal data as soon as the purpose for which we have collected and processed the data ceases to apply. Beyond this point in time, data is only stored if this is required by the laws, regulations or other legal provisions of the European Union or of a member state of the European Union to which we are subject.

9. Rights of the data subject

As a data subject, you have the right of access (Art. 15 GDPR), right to rectification (Art. 16 GDPR), right to erasure (Art. 17 GDPR), right to restriction of processing (Art. 18 GDPR) and right to data portability (Art. 20 GDPR).
If you have consented to the processing of your personal data by us, you have the right to revoke your consent at any time. The legality of processing your personal data before revocation remains unaffected. We may further process such data pursuant to another applicable legal basis, e.g. for the fulfilment of our legal obligations (cf. section "Legal bases of processing").
Right to object
You have the right to object at any time to the processing of your personal data pursuant to Art. 6 para. 1 letter e GDPR (data processing in the public interest) or Art. 6 para. 1 letter f GDPR (data processing on the basis of a balance of interests) on grounds relating to your particular situation. If you object, we will only process your personal data if we can prove compelling legitimate reasons that outweigh your interests, rights and freedoms, or for the establishment, exercise or defence of legal claims.
We ask you to address your claims or declarations to the following contact address if possible: kundenrechte@mercedes-benz.com
If you believe that the processing of your personal data violates legal requirements, you have the right to lodge a complaint with a competent data protection supervisory authority (Art. 77 GDPR).

10. Newsletter

If you subscribe to a newsletter offered on our website, the data provided in the newsletter subscription will only be used for sending the newsletter, unless you agree to further use. You can unsubscribe at any time using the unsubscribe option provided in the newsletter.

11. Central Access Service of Mercedes-Benz AG

With the central access service of Mercedes-Benz AG you can register for all websites and applications of Mercedes-Benz Group and its brands that are connected to that service. The terms and conditions of use of the central access service of Mercedes-Benz AG can be called up under the following link:

12. Cookies

Information on the cookies we use and their functions can be found in our Cookie Statement.

Cookie-Statement

Status: October 2019

Copyright

Copyright 2020 Mercedes-Benz AG. All rights reserved. All text, images, graphics, sound files, video files and animation files and their arrangement are subject to copyright and other intellectual property laws. They may not be copied, either for commercial purposes or for redistribution, nor may they be modified and used on other websites. Some Mercedes-Benz AG webpages also include material that is subject to the copyright of those parties who have made such material available.

Intellectual Property

When using this website, the intellectual property (in particular copyrights, trademark, name and patent rights) of the Mercedes-Benz Group or third parties must be respected. Accessing the website does not grant any license or usage rights to the respective intellectual property of the Mercedes-Benz Group or third parties.

Products and Prices

Some products and services may have changed since individual pages on this website were last edited. The manufacturer reserves the right to make changes to the design, form, color and specification during the delivery period, provided these changes or variations can be deemed reasonable with respect to the customer, while taking into account the interests of Mercedes-Benz AG. The illustrations may show accessories, optional equipment or other features which are not part of the standard specification. Colors may differ slightly from those depicted for technical reasons. Some pages may also feature models and services which are not available in individual countries. Statements regarding legislative, fiscal or other legal regulations and the implications of these are valid only for the Federal Republic of Germany. Subject to any contrary provision in the terms and conditions of sale or delivery, the prices valid on the date of delivery shall apply. For our dealers, the prices are to be regarded as the recommended retail price. Please contact a company-owned sales and service outlet or an authorized dealer to find out current prices.

Trademarks

Unless otherwise stipulated, all brand names featured on Mercedes-Benz AG website pages are legally protected trademarks belonging to Mercedes-Benz AG. This applies in particular to the model names and all corporate logos and emblems.

License Rights

Mercedes-Benz AG has sought to bring you an innovative and informative internet site, and we hope that you will be as enthusiastic about our creative effort as we are. Please understand, though, that Mercedes-Benz AG has to protect its intellectual property, including patents, trademarks and copyrights, and that these internet pages cannot be construed as granting any license rights to Mercedes Benz AG´s intellectual property.

Forward-looking Statements

This document contains forward-looking statements that reflect our current views about future events. The words “anticipate”, “assume”, “believe”, “estimate”, “expect”, “intend”, “may”, “can”, “could”, “plan”, “project”, “should” and similar expressions are used to identify forward-looking statements.

These statements are subject to many risks and uncertainties, including

an adverse development of global economic conditions, in particular a negative change in market conditions in our most important markets;
a deterioration of our refinancing possibilities on the credit and financial markets;
events of force majeure including natural disasters, pandemics, acts of terrorism, political unrest, armed conflicts, industrial accidents and their effects on our sales, purchasing, production or financial services activities;
changes in currency exchange rates, customs and foreign trade provisions;
changes in laws, regulations and government policies (or changes in their interpretation), particularly those relating to vehicle emissions, fuel economy and safety or to ESG reporting (environmental, social or governance topics);
price increases for fuel, raw materials or energy;
disruption of production due to shortages of materials or energy, labour strikes or supplier insolvencies;
a shift in consumer preferences towards smaller, lower-margin vehicles;
a limited demand for all-electric vehicles;
a possible lack of acceptance of our products or services which limits our ability to achieve prices and adequately utilize our production capacities;
a decline in resale prices of used vehicles;
the effective implementation of cost-reduction and efficiency-optimization measures;
the business outlook for companies in which we hold a significant equity interest; the successful implementation of strategic cooperations and joint ventures;
the resolution of pending governmental investigations or of investigations requested by governments and the outcome of pending or threatened future legal proceedings;
and other risks and uncertainties, some of which are described under the heading “Risk and Opportunity Report” in this Annual Report.

If any of these risks and uncertainties materializes or if the assumptions underlying any of our forward-looking statements prove to be incorrect, the actual results may be materially different from those we express or imply by such statements. We do not intend or assume any obligation to update these forward-looking statements since they are based solely on the circumstances at the date of publication.

Liability

The information provided and the statements made on these pages do not constitute any representation or warranty, either express or implied. In particular such information is not an implied promise or guarantee in respect of quality, marketability, fitness for any particular purpose, or the non-infringement of laws and patents.

Our internet pages also contain links to other internet sites. We would like to point out that we have no influence over the design and content of the linked sites. We therefore accept no liability for the accuracy, completeness or quality of the information provided there, nor do we guarantee that it is up to date. Consequently we hereby distance ourselves from all content of such sites. This declaration applies to all links to external sites contained on our internet pages and to the content of such sites.

Notice as required by Section 36 of the German Consumer Dispute Resolution Act (VSBG) The following applies for German users: Mercedes-Benz AG will not participate in an alternative dispute resolution process before a consumer arbitration panel as defined in the VSBG and is not obliged to do so.

Information for online dispute resolution
The EU Commission has created an Internet platform for online dispute resolution (so-called "ODR Platform"). The ODR platform is a forum for the out-of-court resolution of contractual disputes relating to products or services bought online. You can access the ODR platform via this link:

http://ec.europa.eu/consumers/odr