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Airbag
Gas generator
Seat belt pretensioner
SRS control unit
Gas strut / Preloaded spring
Warning zone
Low-voltage battery
Petrol fuel tank
Battery pack, High-voltage
High voltage power cable
High voltage component
Cable cut
Low voltage device that disconnects high voltage
Note: Please see our emergency response guide for more information
Additional deformation of the door sills and the underbody (e.g. through support with hydraulic equipment) must be avoided during the rescue.
1. Press the START/STOP button without actuating the service brake.
2. Keep the electronic vehicle key at a distance of at least 5 m.
The absence of engine noise does not mean that the vehicle is switched off.
A restart is possible until the vehicle is switched off.
The high-voltage system is automatically switched off in the event of accidents in which the airbags and seat belt pretensioners trigger.
In order to ensure that there is no longer any residual voltage in the high-voltage system, wait approx. 20 seconds after switching it off.
The passive safety systems such as airbags and seat belt pretensioners will continue to be supplied with power by the 12-volt electrical system.
1. Remove the cover from the 12-volt battery in the engine compartment.
2. Disconnect the negative cable of the 12-volt battery at the screw connection and secure it against unintentional contact.
The passive safety systems (airbags and seat belt pretensioners) are deactivated.
|
|
12 V |
|
|
400 V |
|
|
62 L |
|
|
660 ± 10 g |
All high-voltage cables have orange insulation.
Use large volumes of water (H₂O) to extinguish a vehicle fire.
Use large volumes of water (H₂O) to cool the Li-ion battery.
Warning: Battery re-ignition
If coolant is leaking from the high-voltage battery, it may become unstable owing to thermal overload. Check the battery temperature with an IR thermal imager.
There is no risk of voltage in the bodywork.
After recovery of the vehicle:
1. Allow the water to drain out of the interior.
2. Commence deactivation of the high-voltage system (see Section 3).
Warning: Battery re-ignition
You can find more information in the Guidelines for car towing services.
Hybrid Electric Vehicle on fuel of liquid group 2
General warning sign
Warning, Electricity
Flammable
Hazardous to the human health
Corrosives
Acute toxicity
Explosive
Use water to extinguish the fire
Use thermal Infrared camera
Bonnet
Remove smart key
Air-conditioning component
Warning; low temperature
Mercedes-Benz AG
Mercedesstraße 120
70372 Stuttgart
Phone no.: +49 (0)711 170
Email: dialog.mb@mercedes-benz.com
represented by the Board of Management:
Ola Källenius (Chairman), Jörg Burzer, Renata Jungo Brüngger, Sabine Kohleisen, Harald Wilhelm, Markus Schäfer, Britta Seeger, Hubertus Troska
Chairman of the Supervisory Board: Martin Brudermüller
Commercial Register at Stuttgart Local Court, No. HRB 762873
VAT ID No.: DE 32 12 81 763
Insurance brokers register (www.vermittlerregister.info): Register no. D-N5VM-4IM0N-23
License exemption pursuant to Section 34d ( 3) GewO (Trade, Commerce and Industry Regulation Act), Supervisory Authority: Stuttgart Chamber of Industry and Commerce, Jägerstrasse 30, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Industry and Commerce, Jägerstrasse 30, 70174 Stuttgart
Job title: Insurance broker licensed under section 34d (3) GewO; Federal Republic of Germany
Professional regulations:
- § 34d Trade, Commerce and Industry Regulation Act
- §§ 59 - 68 Insurance Contract Act
- Insurance Mediation Ordinance
The professional regulations can be viewed at and downloaded from the www.gesetze-im-internet.de website, which is operated by the German Federal Ministry of Justice and juris GmbH.
Provider: Financial Services
Publisher:
Mercedes-Benz Bank AG
Siemensstraße 7
70469 Stuttgart
Phone no.: 0711 2574-0
Fax no.: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com
Competent Supervisory Authorities:
Bundesanstalt für Finanzdienstleistungsaufsicht
(Federal Financial Supervisory Authority)
Graurheindorfer Straße 108, 53117 Bonn
and
Marie-Curie-Str. 24-28, 60439 Frankfurt a.M.
European Central Bank
Sonnemannstr. 20, 60314 Frankfurt a.M.
Mercedes-Benz Bank AG, Stuttgart, registered in the Commercial Register at the Stuttgart Local Court of Stuttgart under
No. HRB : 22 937
VAT ID No.: DE-811 120 989
BIC: MEBEDE6SDCB
Bank details: Commerzbank AG, Stuttgart
IBAN: DE22600800000960028000
BIC/SWIFT: DRESDEFF600
Insurance brokers register (www.vermittlerregister.info): Register no. D-HIEM-XM7SI-10
License pursuant to § 34d (1) Trade, Commerce and Industry Regulation Act (GewO), Supervisory Authority: Stuttgart Chamber of Industry and Commerce, Jägerstrasse 30, www.ihk-stuttgart.de
Member of the Stuttgart Chamber of Industry and Commerce, Jägerstrasse 30, 70174 Stuttgart
Job title: Insurance broker licensed pursuant to § 34d (1) GewO; Federal Republic of Germany
Professional regulations:
- § 34d Trade, Commerce and Industry Regulation Act
- §§ 59 - 68 Insurance Contract Act
- Insurance Mediation Ordinance
The professional regulations can be viewed at and downloaded from the www.gesetze-im-internet.de website, which is operated by the German Federal Ministry of Justice and juris GmbH.
Responsible and authorized representatives:
Board of Management: Franz Reiner (Chairman), Andreas Berndt, Andree Ohmstedt, Benedikt Schell, Marc Voss-Stadler
Chairman of the Supervisory Board: Klaus Entenmann
Consumer arbitration: Mercedes-Benz Bank AG participates in the dispute arbitration process of the consumer arbitration office "Ombudsman of the Private Banks" (www.bankenombudsmann.de). There, the consumer has the possibility to call the ombudsam of the private banks for settlement of a dispute. Further details are regulated in the Rules of Procedure for the Settlement of Customer Complaints in the German Banking Sector, which is available in the internet under www.bankenverband.de. The complaint must be sent in text form (e.g. by letter, fax or email) to the customer complaints office at the Federal Association of German Banks, Bundesverband deutscher Banken e.V., Postfach 040307, 10062 Berlin, Fax: (030) 1663-3169, email: ombudsmann@bdb.de.
_____________________________________________________
Mercedes-Benz Leasing GmbH
Siemensstraße 7
70469 Stuttgart
Phone no.: 0711 2574-0
Fax no.: 0711 2574-8005
Email: kundenservice@mercedes-benz-bank.com
Competent Supervisory Authorities:
Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Straße 108,
53117 Bonn
and
Marie-Curie-Str. 24-28,
60439 Frankfurt a.M.
European Central Bank
Sonnemannstr. 20,
60314 Frankfurt a.M.
Responsible and authorized representatives:
Board of Management:
Franz Reiner, Andreas Berndt, Andree Ohmstedt, Benedikt Schell, Marc Voss-Stadler
Court of Registry Stuttgart HRB 3913
VAT ID No.: DE 811 121 012
IBAN: DE14600800000907177500
BIC/SWIFT: DRESDEFF600
Consumer arbitration
Mercedes-Benz Leasing GmbH is neither obligated nor willing to participate in dispute settlement proceedings before arbitration bodies.
_____________________________________________________
Contact:
Service phone for private customers: Leasing/Financing/Insurance
Phone no.: 0681 96595010
Fax no.: 0681 96595015
Service phone for commercial customers: Leasing/Financing/Insurance
Phone no.: 030 868755755
Fax no.: 030 868755756
Monday – Friday: 8:00 a.m. -8:00 p.m.
Saturday: 8:00 a.m.-4: p.m.
Statement on the use of cookies
We use cookies and similar software tools such as HTML5 Storage or Local Shared Objects (together "cookies") to identify your interests and particularly popular areas of our websites and use this information to improve the design of our websites and make them even more user-friendly.
Mercedes-Benz AG
Mercedesstraße 120
70372 Stuttgart
Germany
Email: dialog.mb@mercedes-benz.com
Data Protection Officer:
Mercedes-Benz AG
Chief Officer Corporate Data Protection
HPC E600
70546 Stuttgart
Germany
E-Mail: data.protection@mercedes-benz.com
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Mercedes-Benz AG Data Protection Policy
Our Privacy Statement for the use of our websites and the Data Protection Policy of Mercedes-Benz AG do not apply to your activities on the websites of social networks or other providers that you can reach via the links on our websites. Please check the websites of these providers for their data protection regulations.
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Terms of Use of the Central Access Service of Mercedes-Benz AG
Information on the cookies we use and their functions can be found in our Cookie Statement.
Status: October 2019
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Notice as required by Section 36 of the German Consumer Dispute Resolution Act (VSBG) The following applies for German users: Mercedes-Benz AG will not participate in an alternative dispute resolution process before a consumer arbitration panel as defined in the VSBG and is not obliged to do so.
Information for online dispute resolution
The EU Commission has created an Internet platform for online dispute resolution (so-called "ODR Platform"). The ODR platform is a forum for the out-of-court resolution of contractual disputes relating to products or services bought online. You can access the ODR platform via this link:
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